Dear Guest,

Thank you for choosing Frank Apartment.

The purpose of these Guest Rules is not to restrict you, but to ensure that every guest enjoys a peaceful, safe and comfortable stay.

By confirming your reservation, you agree to comply with these Guest Rules.

1. Check-in / Check-out

• Check-in: from 2:00 PM 
• Check-out: until 10:00 AM 

Early check-in or late check-out is only possible upon prior agreement and subject to availability.

2. Occupancy

The apartment may only be used by the guests included in the reservation.

Maximum occupancy: 2 guests.

Visitors who are not registered guests are not permitted to stay overnight.

3. Quiet Hours

Please respect the neighbours and keep noise to a minimum.

Quiet hours: 10:00 PM – 8:00 AM

Loud music, parties and excessive noise are not permitted.

4. Smoking

Smoking is strictly prohibited throughout the apartment.

This includes:

• cigarettes 
• electronic cigarettes (vapes) 
• heated tobacco products 
• all other smoking devices 

Smoking is only permitted in the designated outdoor area.

5. Parties

Parties and events are not allowed.

6. Pets

Pets are not permitted.

7. Use of the Apartment

Please use all furniture, appliances and equipment responsibly.

If you notice any damage or malfunction, please inform us immediately.

8. Damage

Guests are responsible for any damage caused by themselves or their accompanying visitors.

The cost of repair or replacement may be charged accordingly.

9. Safety

Before leaving the apartment, please ensure that you:

• lock the entrance door, 
• switch off the lights, 
• close all windows, 
• turn off the air conditioning and unnecessary electrical appliances. 

10. Fire Safety

Open flames are not permitted inside the apartment.

Candles, incense and similar items must not be used.

11. Personal Belongings

Guests are responsible for their own valuables.

The operator accepts no liability for personal belongings left in the apartment.

12. Cleanliness

Standard cleaning is included in the accommodation price.

If extraordinary cleaning is required due to excessive dirt or misuse, the additional cleaning costs may be charged to the guest.

13. Lost Keys / Access Devices

Any costs arising from lost keys or access devices will be charged to the guest.

14. Lost Property

Items left behind will be stored whenever possible.

Return shipping is available at the guest’s expense.

15. Emergency

In case of an emergency, please contact us immediately.

For life-threatening emergencies, please call 112 first.

Thank you!

Thank you for treating our apartment with care and helping us maintain the high standards that every guest of Frank Apartment deserves.

We wish you a pleasant stay in Sopron!