BOOKING

1. How do I make a booking?

Frank Apartman accepts bookings exclusively through its online booking system.

Simply select your arrival and departure dates, enter the required information, and accept the General Terms and Conditions as well as the Privacy Notice.

Your booking can only be completed after full online payment of the accommodation fee.

2. When is my booking confirmed?

Your booking becomes confirmed once:

• your payment has been successfully completed, and 
• you receive a confirmation email from our booking system. 

The confirmation email contains the key details of your reservation together with information about the next steps.

3. What happens after booking?

After your booking has been confirmed, you will receive by email:

• your booking confirmation; 
• your payment receipt; 
• a link to complete the online check-in (ALFRED); 
• further information regarding your arrival. 

The online check-in includes the legally required guest registration and, where applicable, the final calculation of the local tourist tax.

4. Please note

Please provide an email address that you check regularly.

All communication—including your booking confirmation, online check-in, invoice and access information—will be sent electronically.

PAYMENT

1. Payment

Frank Apartman operates on a full prepayment basis.

Your reservation becomes valid only after the full accommodation fee has been paid online.

Payments are processed through a secure online payment service provider.

2. Payment Confirmation

Once your payment has been successfully completed, you will automatically receive a confirmation email.

An electronic payment receipt will also be sent to you.

3. Tourist Tax

In some cases, the final amount of the tourist tax can only be determined during the online check-in process.

This is because certain guests may be exempt from paying the tourist tax under applicable legislation, subject to the submission of the required declaration or supporting documents.

Where applicable, the tourist tax will appear as a separate item on your final electronic invoice.

4. Payment of the Tourist Tax

If your final invoice includes tourist tax, it can be paid electronically during the online check-in process.

Full payment of the tourist tax is required before access to the apartment can be granted.

5. Access to the Apartment

The access information for the key safe will only be sent once:

• your booking has been confirmed; 
• the accommodation fee has been paid in full; 
• the online check-in has been completed; 
• the legally required guest registration has been successfully completed; and 
• any tourist tax due has been fully paid. 

This ensures a smooth and hassle-free arrival.

CANCELLATION

1. Free Cancellation

You may cancel your reservation free of charge until 14 days before your arrival date (24:00 local time).

The full amount paid will be refunded using the original payment method.

2. Cancellation Within 14 Days

If you cancel within 14 days, but more than 3 days before arrival, a cancellation fee equal to 50% of the accommodation fee will apply.

If full payment has already been made, the remaining 50% will be refunded.

3. Cancellation Within 3 Days

If you cancel within the last 3 days before arrival, the full accommodation fee remains payable.

No refund will be issued.

4. No-show

If you do not arrive on the scheduled arrival date and do not notify us in advance, your reservation will be treated as a No-show.

In this case, no refund will be made.

5. Failure to Complete the Check-in Process

No refund will be available if your stay cannot take place because:

• the online check-in has not been completed; 
• the legally required guest registration has not been completed; 
• mandatory information or declarations have not been provided; 
• or any tourist tax due has not been paid. 

These circumstances are considered to be within the guest’s responsibility.

6. How can I cancel my reservation?

Cancellation requests must be sent in writing to our official contact email address.

The effective date of cancellation is the date and time your email is received.

E-mail: frankapartman02@gmail.com

ARRIVAL AND ONLINE CHECK-IN

1. Online Check-in

After your booking has been confirmed, you will receive an email containing a link to complete your online check-in (ALFRED).

Please complete the online check-in before your arrival, as this is a mandatory requirement for accessing the apartment.

2. Identity Verification

Under Hungarian law, all guests must verify their identity.

During the online check-in, you will be asked to:

• provide your personal details; 
• scan your identity document; 
• complete any required declarations. 

Your personal data will be processed in accordance with applicable legislation and our Privacy Notice.

3. When will I receive the access details?

The access information for the key safe will be sent to you by email once all required conditions have been met.

These include:

• a valid booking; 
• full payment of the accommodation fee; 
• successful completion of the online check-in; 
• completion of the legally required guest registration; 
• and, where applicable, full payment of the tourist tax. 

4. Arrival

The apartment is available from 2:00 p.m. on the day of arrival.

Once all requirements have been fulfilled, you can access the apartment independently using the key safe—no personal check-in is required.

5. Need Assistance?

If you experience any technical difficulties during the online check-in process or upon arrival, please contact us as soon as possible.

We will do our best to help you and ensure a smooth arrival.

DEPARTURE

1. Check-out

Please leave the apartment by 10:00 a.m. on your departure day.

This allows us enough time to clean and prepare the apartment for our next guests.

2. Before You Leave

Before leaving, please remember to:

• lock the apartment; 
• switch off the lights; 
• turn off all taps; 
• switch off electrical appliances (except those intended to remain in operation); 
• make sure you have taken all your personal belongings. 

3. Early Departure

You are welcome to leave earlier than your original departure date if your plans change.

Please note that early departure does not entitle you to a refund of the accommodation fee.

If your tourist tax needs to be adjusted based on the actual length of your stay, this will be handled in accordance with our General Terms and Conditions.

4. Forgotten Property

If you leave personal belongings behind, please contact us as soon as possible.

Where possible, we will keep found items for a limited period and, upon request, return them to you at your expense.

CONTACT

Our goal is to make your booking, arrival and stay as simple, safe and enjoyable as possible.

If you have any questions regarding your booking, payment, online check-in or your stay, please do not hesitate to contact us.

General Enquiries

🌐 Website: www.frankapartman.hu

📧 E-mail: frankapartman02@gmail.com

For bookings, amendments, cancellations, invoices and other general enquiries, we kindly ask you to contact us by email.

Urgent Assistance During Your Stay

If you experience an urgent issue during your arrival or stay (such as difficulty accessing the apartment, a technical problem or another urgent matter), you can also reach us by phone.

📞 Hungarian and English assistance:
+36 20 398 7755

📞 German-language assistance (subject to availability):
+36 20 823 4413

Thank you for choosing Frank Apartman.

We wish you a safe journey, a wonderful stay in Sopron and a relaxing visit!

We look forward to welcoming you to Frank Apartman!